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Why does my application timeout, before the Session timeout is exceeded?

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TitleWhy does my application timeout, before the Session timeout is exceeded?
SummaryAll of the timeouts in the application are set to reasonable values, so why does the browser session time out early. For Example : "SessionTimeoutMins" in "SessionCoordinatorDB.xml" is set to 50 mins, but if my browser is left idle for 10-20 mins, then users are getting kicked out and the UI reports a message saying

"java.lang.RuntimeException: [RF-Error]: Invalid request found. Please contact your system administrator for further assistance"
URL NameWhy-does-my-application-timeout-before-the-Session-timeout-is-exceeded
Resolution
Adjust timeouts on Load Balancer, so that it exceed the timeout values set in the "SessionTimeoutMins" in "SessionCoordinatorDB.xml".
ProductsFulfillment; Platform
Module
VersionAll versions
Error Message Code
User-added image
The following message is shown if the "Click here for Error Details" link is clicked :
java.lang.RuntimeException: [RF-Error]: Invalid request found. Please contact your system administrator for further assistance
jdamdc.http.request.sessionid=notavailable,
 
User-added image
Cause
If the system is configured to use a Load Balancer (eg F5), check the AppServer.log for the following message being reported around the same time as the timeout :
jdamdc.http.request.sessionid=notavailable
If this error is reported, then the timeout could be due to the Load Balancer settings. Please check to see what timeouts are being correctly applied to this connection.
Additional Information
Publication StatusPublished
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