1. Check if the Labor Management policies are enabled or turned on.
Note: If you don't want the labor policy enabled, turn off the policy. Then bounce REFS and MOCA.
A. From Sever Command Operations run this select to check if Labor is enabled.
[select polcod, polvar, polval, rtstr1, rtnum1 from poldat where (polvar in ('INSTALLED','ENABLED') or polval in ('INSTALLED','ENABLED')) and (rtnum1=1 or rtnum2=1) and polcod='LABOR-MANAGEMENT-SYSTEM']
Example of output:
LABOR-MANAGEMENT-SYSTEM INSTALLED INSTALLED 1
LABOR-MANAGEMENT-SYSTEM WKO-PLANNING INSTALLED 1
2. If the polices are enabled or turned on then add the following entry under connections section in
$REFSDIR\settings\rpweb.xml file, using the correct server and port (this can be found in
LABOR-MANAGEMENT-SYSTEM INSTALLED policy).
Example:
<lm>
<application>lm</application>
<address>http://server:port/service</address>
<requestTimeout>600000</requestTimeout>
</lm>
3. Bounce REFS and MOCA.
A. Stop Services
1. Select Start, Control Panel, Services
2. Highlight REFS Server; ex: REFS(WMWEB91)
3. Select Stop.
4. Click OK.
5. Highlight MOCA Server; ex: MOCA(WM91)
6. Select Stop.
7. Click OK.
8. Check task manager for any REFS or MOCA processes; end tasks.
B. Start Services
1. From Control Panel OR Select Start, Control Panel, Services
2. Highlight MOCA Server; ex: MOCA(WM91)
3. Select Start.
4. Click OK.
5. Wait 3 minutes.
6. Highlight REFS Server; ex: REFS(WMWEB91)
7. Select Start.
8. Click OK.
4. Then retry using Web Outbound Planner Dashboard screen.
