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Unable to open planogram from the database in Space Planning

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Information

 
TitleUnable to open planogram from the database in Space Planning
SummaryUnable to open planogram from the database in Space Planning Application
URL NameUnable-to-open-planogram-from-the-database-in-Space-Planning
Resolution

For Error 1:

  1. To fix the issue for existing planograms:
    1. Check column DBUSER in table IX_SPC_PLANOGRAM
    2. If DBUSER column has a NULL or blank value, update it to a valid database user
    3. Sample UPDATE statement
      1. UPDATE ix_spc_planogram
        SET dbuser = <valid database user>
    4. Commit the change if needed
  2. To prevent the issue from happening:
    1. Ensure trigger ix_trui_spc_planogram is enabled 

For Error 2:

  • Validate the data associated with planograms giving error, for example:
    • Date format
    • Data as per data type 
ProductsCategory Knowledge Base; Space Planning; Space Planning Field; Space Planning Plus; Space Planning Viewer
ModuleSpace Planning
VersionAll
Error Message Code

Error 1:
An error occurred while loading this project/planogram from the database.
Function : LoadDBObjects()
Error Number : 80020005
Error Message: Type mismatch

or

Error 2:
Code = 80040e4b 
Code meaning = IDispatch error #3147 
Source = OraOLEDB 
Description = The system cannot find message text for message number 0x80040e4b in the message file for OraOLEDB.

Cause
  • A NULL/blank value in DBUSER column in table IX_SPC_PLANOGRAM
  • Trigger ix_trui_spc_planogram may be disabled
Additional Information
  • The same error might be occurring even DBUSER is not NULL or blank
  • Other columns that may not be updated correctly are: DBTIME, LIVEDATE, DATEEFFECTIVE, FINISHEDDATE, DATEFINISHED, PENDINGDATE, STATUS1
Publication StatusPublished

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