System hangs when creating an inbound shipment

Perform the following steps:

1. In the SQL Server Configuration Manager add the following startup parameter: -T9481
2. Restart both the MOCA and REFS application services

NOTE: Fully test all changes in a TEST or DEV instance before making them in PRODUCTION to confirm expected results are achieved

The system hangs with a "Loading" message when using the Item Lookup when adding an order to a new inbound shipment.

This error may occur if executing the following steps:

1. Open screen: Receiving > Inbound Shipments
2. Select: Actions > Add
3. Enter: Inbound shipment, inbound shipment reference, select equipment created above using lookup, expected receipt area
4. Click Save
5. The following screen opens: Inbound Shipment - <Shipment Number>
6. Select: Actions > Add Planned Inbound Order
7. Enter: Inbound order, order type, supplier, receipt date, Yes to add lines to inbound order
8. Click Save
9. Use item lookup

Operational steps that caused the issue may vary in exact 9.1 version.

Please refer to the Installation Guide section "Pre-installation and upgrade tasks for the server software" on the Support Portal for more details on the -T9481 startup parameter.