| Resolution | URL for JDA Secure FTP Site is https://moveit.jda.com
Steps to obtain Login (first time user):
There is no longer an option to self-register, a new case must be submitted to JDA
- Login to the JDA Support web portal
- Create a new case
- Subject should be something like "Need Moveit account for {contact name} at {company name}"
- In Description, provide contact details (full name, company name, phone number, email address)
- An email will be sent to the customer with a link to set a password
After login, the Upload/Download wizard can be optionally installed
Steps to send files to JDA Support from a Windows machine:
1. Login to https://moveit.jda.com from a web browser
2. On the Home page, select "Send Package" near the bottom of the screen
3. On the "New Package" page, provide:
a. Recipient email addresses (for multiple recipients, separate email addresses by comma)
b. Subject - Provide case# and case title
c. Notes - Provide any relevant notes regarding the files to be attached
4. To attach files, click on "Launch the Upload Wizard" or "Choose File" and upload the necessary files
5. Click "Send" to send the notification to JDA Support
An email notification will be sent to all the recipient email addresses indicating files are available to download. These packages/files expire and get deleted automatically after 30 days from the upload date.
Steps to resend an unexpired package to a recipient:
1. Login to https://moveit.jda.com from your browser
2. Go to "Packages", from the left navigation
3. Select the "Sent" mailbox
4. Select the notification that was sent earlier and click "Forward"
5. Fill in the required details, recipients email, and any additional notes and click "Send"
To upload files from a UNIX server:
Contact JDA Support to have the ability to send/receive files directly from UNIX based servers. This is a one-time activity.
1. On your UNIX server, go to the location where file(s), to upload, exists and login using sftp command
>>sftp -o User=<user_id> moveit.jda.com
2. Change directory to your UNIX upload location /Home/<your userid/email>
>>cd /Home/<your userid/email>
3. Upload files
>>put <file_name>
4. Exit sftp
>>bye
5. To notify the recipient (JDA support analyst) on the uploaded file(s), follow steps under “To send already uploaded files to a recipient”
To send notification on files uploaded to a particular folder (UNIX based users):
1. Login to https://moveit.jda.com from your browser
2. Under "Folders" (left Nav pane), go to the location where the uploaded file exists
3. Select the file(s) to send
4. Click "Send", this opens up "New Package" window
5. Provide below details and click "Send"
a. Recipient email addresses (if multiple then separate by comma),
b. Subject
c. Notes
To download files from UNIX server:
1. Go to the location where you want to download the file(s) and login using sftp
>>sftp -o User=<user_id> moveit.jda.com
2. Change directory to UNIX upload location /Home/<user_id of sender>
>>cd /Home/<userid>
3. Download files
>>get <file_name>
4. Exit SFTP
>>bye |
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