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How to report issue when having an error message on the client GUI?

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TitleHow to report issue when having an error message on the client GUI?
SummaryHow to make a C/S dump to report 'JDA/E3 Application has stopped working' error?
URL NameHow-to-report-issue-when-having-an-error-message-on-the-client-GUI
Resolution
When JDA/E3 error message pops up
  1. Grab trimerr.log and trimerr2.log files
  2. Make a dump
  3. Close the JDA/E3 error message
  4. Attached trimerr files and SIM.DMP to your JDA case
ProductsAdvanced Warehouse Replenishment Client Server
ModuleClient Server
Version8.2.0.0 and Below
Error Message Code
JDA/E3 Application has stopped working

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Cause
E3 Client encounters an unexpected error and crashes
Additional Information
Send to JDA Support the most of the following information:
  • Steps to repeat (if possible) or at least which action/feature was running eg recalc order,...
  • Screen shoot of the error
  • trimerr.log files (1)
  • PC dump ie SIM.DMP file (2)
(1)Trimerr.log files are generated in the directory where E3 client is installed if trace has been activated on the E3.ini file (before the error occurs).
  1. Start E3IniEditor.exe
  2. Turn on 'Client Side Logging' and select '5- log lowest level error'
  3. Turn on 'Communications Logging' and select '3- log all communications'
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(2) To get a client dump
  1. Start Windows Task Manager
  2. Go to the Processes tab
  3. Found SIM.exe task
  4. Right click on select 'Create Dump file'
  5. Note the location of the SIM.DMP file
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From version 8.2.0.0, client dump will be generated automatically if user answers 'yes' on the JDA/E3 error message windows.
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