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Error "Cannot access the configuration repository for section [EKBS]" after upgrade

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TitleError "Cannot access the configuration repository for section [EKBS]" after upgrade
SummaryAccessing EKB Configuration Service (EKBCS) via Internet Browser failing with "HTTP Error 500.19 because configuration data for page is invalid.
URL NameCannotaccess-the-configuration-repository-for-section-EKBS
Resolution
Steps to resolve the issue:
1. In order for the EKB Configuration Service and EP Mid-Tier Logging to operate properly, ensure that permissions are granted to the NETWORK SERVICE User in the following areas:
  • The Folder C:\ProgramData\JDA\EKBCS or (depending on OS) C:\Documents and Settings\All Users\Application Data\JDA\EKBCS: Full Control
  • The Windows Registry Key HKEY_LOCAL_MACHINE\SOFTWARE\JDA\EKBCS: Full Control
  • Component Services | DCOM Config | MessageLogCore | Properties | Security | Launch and Activation Permissions | Customize | Edit…
    • Local Launch
    • Local Activation
2. Stop and restart IIS service
3. Stop and restart Mid-Tier services
ProductsEnterprise Knowledge Base; Enterprise Planning Server Edition
ModuleEKBCS
VersionAll
Error Message Code
Message.log:
04/11/2010 @ 01:34:48    Error    jda.pr.common.configuration
Entry::GetEntry: The entry Configured Data Provider [Key: PRDATASOURCEPROVIDER] [Encryption: False] could not be retrieved from section: EKBS of the configuration repository at <Cannot obtain the configuration server URL> and threw the following exception:

04/11/2010 @ 01:34:48    Error    jda.pr.common.configuration          JDA.PR.Common.Exceptions.JDAConfigurationException: Cannot access the configuration repository for section [EKBS].
Exception Code: 15            

Accessing EKBCS: http://localhost/JDA.EKB.Configuration.Service/service.asmx
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.
Error Code 0x80070005
Config Error Cannot read configuration file due to insufficient permissions
Config File \\?\C:\JDA\EP\JDA.EKB.Configuration.Service\web.config
67022_error500.19.JPG

 
Cause
This error may occur when any of the following conditions are true:
  • Permission for the NETWORK SERVICE are missing.
  • Permissions for local users are missing from the JDA installation folder.
Additional Information
See also "Appendix B. Enterprise Knowledge Base Structure installation (EKBCS) verification" in Installation Guide.

The http error 500.19 is also observed when not having
  • Read & execute
  • List folder contents
  • Read
for the local users group on the folder C:\Program Files\JDA (default installation directory, which may be on any other location)
500.19_2.JPG

 
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