What are the benefits of support.jda.com as a registered customer?

Registered customer users can unleash the power of community engagement and self-service with personalized site access and features including:
  • Access to an extended library of knowledgebase articles personalized for their JDA products including How To’s, best practices, and step-by-step instructions
  • Influence product direction and network as a member of the Special Interest Group (SIG) online communities
  • Access product information including roadmaps, announcements, alerts, and documentation
  • Request software upgrades and service packs
  • Unlimited access to live and on-demand webinars
  • Create and manage cases for advanced troubleshooting and guidance from JDA experts

What are the benefits of support.jda.com as a registered guest?

Registered guests unleash the power of community engagement and self-service with site access and features including:
  • Access to a library of knowledgebase articles including How To’s, best practices, and step-by-step instructions to common questions
  • Network as a member of the general solution based communities with peers and JDA experts
  • Learn about upcoming events

How do I register for support.jda.com?

There are two ways to register:
  1. Click on the “Request Access” button or link visible throughout the website
  2. If your company is a JDA customer, contact your company’s web administrator to request site access - each company’s web administrator can register on your behalf via My Company > Web Administration
For option 1 above you will be presented with a request access registration form. Completing this form will send a notification to your company’s web administrator if you are a customer, or immediately register you if you are a guest. If your company does not have a web administrator, a case will be created, and a JDA support representative will contact you.

What are the password requirements for logging into support.jda.com?

The password must be at least eight characters long and be made up of either upper case and/or lower-case letters. It must also contain mix numbers and special characters. If an error is encountered, please do read this message as it will explain the cause of the problem and recommended a course of action. For example, the password form will reject entries that are too short or do not contain any numbers or special characters.

Why do I get a message that I have already registered when trying to set up an account?

There is a Forgot Your Password link on the website where you can reset your password.
Usernames are in the form of an email address (corporate email address), and passwords are case sensitive. If you should encounter
any difficulty with resetting your password, please contact JDA Support 1.888.441.1532 for assistance.

I am a registered customer user; how do I change my level of access?

Your company’s web administrator can manage user access levels. Please contact them directly for assistance.

How can I find the name of my company’s web administrator?

After login, use the drop-down list from your name in the upper right corner to select “My Company”. See My Company > Web Administration for details. If you are not yet a registered customer user and need information about your company’s web administrator contact JDA Support direct via the support solution phone line 1.888.441.1532 for assistance.